Refund policy
A Lead can be returned if it:
- Is an application from a minor
- Is an application from a non-UK resident
- Is a fraudulent application where the enquirer's details are correct but the application was not authorised by the enquirer
- Is a hoax application
- Does not have at least one valid telephone number; this does not include the client not being able to contact the enquirer on a telephone number that is otherwise valid
- Has been previously supplied by the supplier within 30 days of the lead generation date
A lead must be rejected within 7 days of its delivery date.
